Earlier this week, reports broke that American Airlines flight crew had publicly humiliated Dr. Latisha Rowe, a black female doctor by asking her to cover up her “inappropriate” dress with a blanket.
This action has since generated a social media backlash around the globe after the victim shared the story on her twitter page.
The airline company, has then had to take a quick action to salvage their image and maintain their posture of having a friendly relationship with its customers.
In an interview with time.com, the spokeswoman of the airline said, “We were concerned about Dr Rowe’s comments, and reached out to her and our team at the Kingston airport to gather more information about what occurred ”
“We are proud to serve customers of all backgrounds and are committed to providing a positive, safe travel experience for everyone who flies with us”, she continued.